Terms and Conditions for bicycle and accessory rentals with CicloCuba

The client should know that:

  1. This is a bicycle & accessories rental only contract, not a contract of sale.
  2. The signatory of this contract agrees that the rental equipment
    described on the reverse of this document is and will remain under the
    ownership of CicloCuba.
  3. The signatory has inspected the rental equipment and found it to be
    in good conditions and promises to return the equipment in the same
    condition to CicloCuba upon conclusion of the established rental period.
  4. The signatory agrees:

a) To pay any outstanding fees that may arise in the event of late
equipment return. In the event bikes & accessories are returned up to
3 hours from the rental start, the 3-hour rate applies. Bicycles
returned more than 3 hours after the rental start time and up to 8 hours
from the start time (taking into account CicloCuba’s 5 pm closure from
Monday to Saturday) will be assessed a full-day rental fee.

b) In the event equipment is returned before the agreed-upon return
date/time, rates will be pro-rated for any shorter rental periods and a
50% penalty applies to early returns.

c) Any damage or loss to rental equipment, is payable according to
the public rates established at CicloCuba upon concluding the rental.

d) Not to loan bicycles or accessories to third parties not specific in this contract.

Ciclo Cuba

  1. CicloCuba will offer 1 helmet per bicycle rental.
  2. CicloCuba is not responsible for accidents or damage to equipment or
    persons caused directly or indirectly during the rental period.
  3. CicloCuba does not offer technical assistance outside of their rental location once equipment has left their storefront.
  4. CicloCuba offers secure luggage storage service for bicycle rental
    clients during their rental period for a fixed rate of $1.00 USD/day per
    piece of luggage.

Security Deposits

  • Security Deposit: CicloCuba requires a security deposit of $200 USD/bicycle before equipment is entrusted to the client’s care.
  • The security deposit may be paid via cash or (for advance bookings
    only) via a pre-authorization on the client’s credit card (to be
    processed 1-3 days in advance of the initiation of bicycle rental
    services in Canada by MacQueen’s Tours). If using a credit card for the
    pre-authorization, the same card must be presented upon opening the
    rental contract as it must be swiped locally and the blank imprint will
    remain under the possession of CicloCuba until the conclusion of rental
    services.
  • Providing the equipment is returned in the same condition in which it was rented:
    a) Cash security deposits will be returned to the client upon completion of his/her rental.
    b) Credit card pre-authorizations will automatically expire upon conclusion of the rental period
  • In the event bicycles or accessories are damaged, lost or returned
    after the pacted date/time, the client will be charged according to the
    established equipment/rental values at CicloCuba.

Cancellation Policy

  • Reservation cancellations must be registered via email and sent to reservas@ciclocuba.com. CicloCuba
    accepts walk-in clients but only facilitates advance reservations for
    rental periods of 3 or more consecutive days per bicycle. CicloCuba’s
    hours of operation are from Monday to Saturday from 9 am to 5 pm.
  • Advance reservation deposits are $75.00 USD per bicycle.
  • In the event bikes or accessories are delivered but returned before
    the agreed-upon return date/time, a 50% penalty applies to early returns
    and rates will be pro-rated for the shorter rental period.
Reservation Cancellation Period for Individual Bookings
(# days cancelled prior to service initiation)
Deposit Forfeiture
14 or more days 50%
+ 8% banking fees
8 to 13 days 75%
+ 8% banking fees
7 or fewer days 100%
+ 8% banking fees
Reservation Cancellation Period for Group Bookings (6 or more bicycles)
(# days cancelled prior to service initiation)
Deposit Forfeiture
30 or more days 50% + 8% banking fees for credit card deposits
14-29 days 75% + 8% banking fees
13 or fewer days 100% + 8% banking fees

Rental Periods/Unscheduled Returns

  • The 3-hour rental rate applies to rentals signed out for up to 3
    hours and returned to CicloCuba before that period expires. Equipment
    returned more than 3 hours after the rental start time and up to 8 hours
    from that time will be assessed a full-day rental fee. CicloCuba ceases
    operations at 5 pm and is closed on Sundays.
  • CicloCuba’s 1-day rate is valid for use for 3 to 8 hours and
    equipment must be returned to CicloCuba before the close of their daily
    operations.
  • For bicycles rented for 2 or more days, each rental day is calculated as equivalent to a 24-hour period.

Examples for calculating # of rental days:

  • 3-hour rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 1 @ 12:00
  • 1-day rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 1 @ 12:10 or anytime before Jul. 1 @ 17:00
  • 2-day rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 2 @ 09:00 or anytime before Jul. 2 @ 17:00
  • In the event equipment is returned before the agreed-upon return
    date/time, rates will be pro-rated for the shorter rental period and a
    50% penalty applies to early returns.
  • In the event equipment is returned after the pacted return date/time, late return penalties are as follows:

a) Authorized in advance by a CicloCuba representative – continuation of invoiced rate

b) Not authorized in advance by a CicloCuba representative – 1-3 day
rental rate to be applied for additional unauthorized rental days.

Theft/Damage Insurance

Insurance is not available for CicloCuba’s rental equipment. Bicycle
rental clients are responsible for reimbursement for any damage or loss
to rental equipment under their care upon concluding the rental,
according to the public rates established at CicloCuba.

CicloCuba does not permit the loan of their bikes and accessories to third parties not specified in rental contracts.

CicloCuba is not responsible for accidents or damage to equipment or
persons caused directly or indirectly during the rental period.
CicloCuba does not offer technical assistance outside of their rental location once equipment has left their storefront.