Supported and Guided Cycle Tours

WowCuba, our Canadian business partner, offers Fully Supported and Guided Tours in Cuba. They can be arranged for limited dates on a group basis with individual signup, or anytime for private groups on-request. Choose from 1-week tours of Western or Central Cuba or the 2-week “Vuelta Cuba”, with departures suggested primarily in the winter months (dry season) from November or December through late March or early April.
Following are 2024 dates for fully supported group trips with individual signup. For private trips, the price is scaled to the # of participants (the more you can round up to share fixed costs, the lower the overall trip price for all members) and a single organizer registers and submits payment on behalf of all participants.

Group 1

6 Jan 2024 to 13 Jan 2024

Central Cuba

Group 2

20 Jan 2024 to 27 Jan 2024

Western Cuba

Group 3

10 Feb 2024 to 17 Feb 2024

Central Cuba

Group 4

24 Feb 2024 to 2 Mar 2024

Western Cuba

Contact WoWCuba for more information

Contact Us
in Havana

Address

Calle F # 155 entre Calzada y 9, Vedado

Telephone

+53 5 2644546

Email

reservas@ciclocuba.com

WhatsApp (message only)

+53 5 5363430

References

Social networks

TRIPADVISOR

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Our family wanted to rent bikes while we were in Cuba for a longer tour over a week. The team at CicloCuba helped us organize the bikes, the route, transportation,... read more

Shaun S
27 January, 2024

Abel was super helpful! Great service! He provided me with a bike that didn’t get a single flat tire along 700k! He also provided me with the gpsx tracks for... read more

Expedition828426
9 January, 2024

My friend and I rented bikes from CicloCuba from November 2-17. The service was excellent, reliable and friendly, prices were stated clearly and accurately, bicycles were top notch. No complaints... read more whatsoever.

100waldyd
16 November, 2023

Rented a bike for a few days from Abel and CicloCuba to do daily rides around Havana. Prompt responses during reservation process and very flexible on changing my return time.... read more

Banffflyr
10 November, 2023

We had an amazing experience with CicloCuba. We knew we wanted to do a cycling trip through Cuba but didn't know where to begin. We reached out to Abel over... read more

jojolerner
4 June, 2023

We rented 2 Bikes for 7 weeks and cycled whole Cuba. The owner Abel is a so friendly and helpful guy. The SPECIALIZED bikes were in perfect condition. We got... read more

Dominik D
11 April, 2023

We did a five week cycling tour through all of Cuba and rented our bikes here. Everything was great. The bikes are well maintained and of good quality. The owner... read more

Lisa S
11 April, 2023

Abel, it was an excellent organized bicycle tour. Thank you so much. Your bikes were very good.
Hasta pronto y Muchos saludos a Cuba!

610eberhardk
4 April, 2023

Our experience with CicloCuba was amazing. We were able to plan in advance as Abel (the owner) wes reachable by e-mail even before we got to Cuba. He was very... read more

Mélyna D
2 April, 2023

This past February, my husband and I rented bicycles from CicloCuba and biked from Havana to Viñales with a side trip to Cayo Jutias. It was an absolutely amazing trip... read more

teclaris
2 April, 2023

Contact

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CicloCuba’s Terms and Conditions for bicycle and accessory rentals with CicloCuba

The client should know that:

This is a bicycle & accessories rental only contract, not a contract of sale.
The signatory of this contract agrees that the rental equipment described on the reverse of this document is and will remain under the ownership of CicloCuba.
The signatory will inspect the rental equipment, find it to be in good condition and, upon conclusion of the established rental period, promises to return the equipment to CicloCuba in the same condition.
The signatory agrees:

a) To pay locally at CicloCuba in cash for confirmed services in freely convertible currency (USD, GBP, CAD, EUR) on picking up equipment. Conversions from USD to other currencies are per the mid-market xe.com rate at the time of payment.

b) To pay any outstanding fees that may arise in the event of late equipment return. CicloCuba’s rental day is equivalent to 24 hours (starting at rentals of 2 or more days). Extension beyond that period will automatically result in the calculation of an additional rental day.

c) Refunds are not available for early returns.

d) Any damage or loss to rental equipment, is payable according to the new retail equipment replacement value.

e) Not to loan bicycles or accessories to third parties not specified in this contract.

CicloCuba

CicloCuba will offer 1 helmet per bicycle rental.
CicloCuba is not responsible for accidents or damage to equipment or
persons caused directly or indirectly during the rental period.
CicloCuba does not offer technical assistance outside of their rental location once equipment has left their storefront.
CicloCuba offers secure luggage storage service for bicycle rental
clients during their rental period for a fixed rate of $1.00 USD/day per
piece of luggage.

Security Deposits

Security Deposit: CicloCuba requires a security deposit of $200 USD/bicycle before equipment is entrusted to the client’s care.
The security deposit may be paid via cash or (for advance bookings only) via a pre-authorization on the signatory’s credit card (to be processed 1-3 days in advance of the initiation of bicycle rental services in Canada by MacQueen’s Tours). If using a credit card for the pre-authorization, the same card submitted with your booking must be presented by the signatory upon opening the rental contract, as it must be verified by a CicloCuba representative. If the signatory’s card is unable to be pre-authorized in advance or is not available for local presentation, a cash deposit will be required before equipment is released.
Providing the equipment is returned in the same condition in which it was rented:
a) Cash security deposits will be returned to the client upon completion of their rental.
b) Credit card pre-authorizations will automatically expire upon conclusion of the rental period.
In the event bicycles or accessories are damaged, lost or returned after the pacted date/time, the client will be charged according to the established equipment/rental values at CicloCuba. We reserve the right to use the credit card you submitted for the security deposit for this purpose.

Cancellation Policy

Reservation cancellations must be registered via email and sent to reservas@ciclocuba.com. CicloCuba only facilitates advance reservations for
rental periods of 3 or more consecutive days per bicycle. CicloCuba’s hours of operation for equipment pickup are from Monday to Saturday from 9 am to 5 pm. Equipment returns are accepted on Sundays by advance appointment.
Cancellations penalty credit card payments are converted from USD to CAD and processed by our partners at MacQueen’s Island Tours in CAD $ at the mid-market (xe.com) rate at the time of the transaction.

Reservation Cancellation Period for Individual Bookings
(# days cancelled prior to service initiation)

14 or more

8 to 13

7 or fewer

Reservation Cancellation Period for Group Bookings (6 or more bicycles)
(# days cancelled prior to service initiation)

30 or more

14-29

13 or fewer

Cancellation Penalty

50%

75%

100%

Cancellation Penalty

50%

75%

100%

Rental Periods/Unscheduled Returns

CicloCuba works by advance appointment only. CicloCuba ceases operations at 5 pm and is closed on Sundays except for equipment returns confirmed in advance.
CicloCuba’s 1-day rate is valid for use for 3 to 8 hours and equipment must be returned to CicloCuba before the close of their daily operations.
For bicycles rented for 2 or more days, each rental day is calculated as equivalent to a 24-hour period.

Examples for calculating # of rental days:

3-hour rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 1 @ 12:00
1-day rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 1 @ 12:10 or anytime before Jul. 1 @ 17:00
2-day rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 2 @ 09:00 or anytime before Jul. 2 @ 17:00
In the event equipment is returned before the agreed-upon return date/time, refunds are unavailable for early returns.
In the event equipment is returned after the pacted return date/time, late return penalties are as follows:

a) Authorized in advance by a CicloCuba representative – continuation of pro-rated invoiced rate

b) Not authorized in advance by a CicloCuba representative – 1-3 day rental rate to be applied for additional unauthorized rental days.

Theft/Damage Insurance

Insurance is not available for CicloCuba’s rental equipment. Bicycle rental clients are responsible for reimbursement for any damage or loss to rental equipment under their care upon concluding the rental, according to the new retail equipment replacement value.

CicloCuba does not permit the loan of their bikes and accessories to third parties not specified in rental contracts.

CicloCuba is not responsible for accidents or damage to equipment or persons caused directly or indirectly during the rental period.
CicloCuba does not offer technical assistance outside of their rental location once equipment has left their storefront.

Términos y condiciones para el alquiler de bicicletas y accesorios de CicloCuba

El cliente debe saber que:

Este es un contrato exclusivo de alquiler de bicicletas y accesorios, no un contrato de venta.
El firmante de este contrato acepta que el equipo de alquiler descrito en el reverso de este documento es y permanecerá bajo el propiedad de CicloCuba.
El signatario ha inspeccionado el equipo de alquiler y ha encontrado que está

en buenas condiciones y se compromete a devolver el equipo en el mismo

condición a CicloCuba al término del período de alquiler establecido.

El firmante acuerda:

a) Pagar localmente en CicloCuba en efectivo los servicios confirmados en moneda libremente convertible (USD, GBP, CAD, EUR) al momento de retirar el equipo. Las conversiones de USD a otras monedas se realizan según la tasa xe.com del mercado medio en el momento del pago.

b) Pagar las cuotas pendientes que pudieran derivarse en caso de retraso

devolución de equipos. La jornada de alquiler de CicloCuba equivale a 24 horas. La extensión más allá de ese período resultará automáticamente en el cálculo de un día de alquiler adicional.

c) Los reembolsos no están disponibles para devoluciones anticipadas.

d) Cualquier daño o pérdida del equipo alquilado, es pagadero de acuerdo a las tarifas públicas establecidas en CicloCuba al concluir el alquiler.

e) No prestar bicicletas o accesorios a terceros no especificados en este contrato.

Ciclo Cuba

CicloCuba ofrecerá 1 casco por alquiler de bicicleta.
CicloCuba no se responsabiliza por accidentes o daños a equipos o

personas causadas directa o indirectamente durante el período de alquiler.

CicloCuba no ofrece asistencia técnica fuera de su lugar de alquiler una vez que el equipo ha salido de su tienda.
CicloCuba ofrece servicio seguro de consigna de equipaje para alquiler de bicicletas clientes durante su período de alquiler por una tarifa fija de $ 1.00 USD / día por equipaje.

Depositos de seguridad

Depósito de seguridad: CicloCuba requiere un depósito de seguridad de $200 USD/bicicleta antes de confiar el equipo al cuidado del cliente.
El depósito de seguridad se puede pagar en efectivo o (solo para reservas anticipadas) mediante una preautorización en la tarjeta de crédito del cliente (que se procesará de 1 a 3 días antes del inicio de los servicios de alquiler de bicicletas en Canadá por parte de MacQueen’s Tours). Si utiliza una tarjeta de crédito para la preautorización, deberá presentar la misma tarjeta enviada con su reserva al abrir el contrato de alquiler, ya que debe ser verificada por un representante de CicloCuba.
Siempre que el equipo sea devuelto en las mismas condiciones en que fue alquilado:
a) Los depósitos de seguridad en efectivo se devolverán al cliente al finalizar su alquiler.
b) Las preautorizaciones de tarjetas de crédito caducan automáticamente al finalizar el período de alquiler.
En caso de que las bicicletas o accesorios sean dañados, extraviados o devueltos después de la fecha/hora pactada, se cobrará al cliente de acuerdo a los valores de equipo/alquiler establecidos en CicloCuba.

Política de cancelación

Las cancelaciones de reservas deben ser registradas vía correo electrónico y enviadas a reservas@ciclocuba.com. CicloCuba solo facilita la reserva anticipada de periodos de alquiler de 3 o más días consecutivos por bicicleta. El horario de operación de CicloCuba para el retiro de equipos es de lunes a sábado de 9 am a 5 pm. Se aceptan devoluciones de equipos los domingos previa cita.
Los pagos con tarjeta de crédito de penalización por cancelaciones se convierten de USD a CAD y nuestros socios en MacQueen’s Island Tours los procesan en CAD $ a la tasa del mercado medio (xe.com) en el momento de la transacción.

Período de cancelación de reserva para reservas individuales (# días cancelados antes del inicio del servicio)

14 o mas dias

8 a 13 dias

7 o menos dias

Período de cancelación de reserva para reservas de grupo (6 o más bicicletas) (# días cancelados antes del inicio del servicio)

30 o mas dias

14-29 dias

13 o menos dias

Multa

50%

75%

100%

Confiscación del depósito

50%

75%

100%

Períodos de alquiler/Devoluciones no programadas

CicloCuba funciona solo con cita previa. CicloCuba cesa operaciones a las 5 pm y está cerrado los domingos excepto para devoluciones de equipos confirmadas con anticipación.
La tarifa de 1 día de CicloCuba es válida para un uso de 3 a 8 horas y los equipos deben devolverse a CicloCuba antes del cierre de sus operaciones diarias.
Para bicicletas alquiladas por 2 o más días, cada día de alquiler se calcula como equivalente a un período de 24 horas.

Ejemplos para calcular el número de días de alquiler:

Tarifa de 3 horas: Equipo entregado el 1 de julio a las 09:00 / devuelto el 1 de julio a las 12:00
Tarifa de 1 día: Equipo entregado el 1 de julio a las 09:00 / devuelto el 1 de julio a las 12:10 o en cualquier momento antes del 1 de julio a las 17:00
Tarifa de 2 días: equipo entregado el 1 de julio a las 09:00 / devuelto el 2 de julio a las 09:00 o en cualquier momento antes del 2 de julio a las 17:00
En caso de que el equipo se devuelva antes de la fecha/hora de devolución acordada, los reembolsos no estarán disponibles para devoluciones anticipadas.
En caso de que el equipo se devuelva después de la fecha/hora de devolución pactada, las penalizaciones por devolución tardía son las siguientes:

a) Autorizado previamente por un representante de CicloCuba – continuación de la tarifa prorrateada facturada
b) No autorizado previamente por un representante de CicloCuba – Tarifa de alquiler de 1 a 3 días que se aplicará a los días de alquiler adicionales no autorizados.

Seguro de robo/daños

El seguro no está disponible para el equipo de alquiler de CicloCuba. Los clientes de alquiler de bicicletas son responsables del reembolso por cualquier daño o pérdida del equipo de alquiler bajo su cuidado al finalizar el alquiler, de acuerdo con las tarifas públicas establecidas en CicloCuba.

CicloCuba no permite el préstamo de sus bicicletas y accesorios a terceros no especificados en los contratos de alquiler.

CicloCuba no se responsabiliza por accidentes o daños a equipos o personas causados directa o indirectamente durante el período de alquiler.

CicloCuba no ofrece asistencia técnica fuera de su lugar de alquiler una vez que el equipo ha salido de su tienda.