For the client

  1. This is a rental only contract, not a contract of sale.
  2. The signatory of this contract agrees that the rental equipment described on the reverse of this document is and will remain under the ownership of CicloCuba.
  3. The signatory has inspected the rental equipment and found it to be in good conditions and promises to return the equipment in the same condition to CicloCuba upon conclusion of the established rental period.
  4. The signatory agrees:

a) To pay any outstanding fees that may arise in the event of late equipment return. In the event equipment is returned up to 3 hours from the rental start, the 3-hour rate applies. Equipment returned more than 3 hours after the rental start time and up to 8 hours from the start time (taking into account CicloCuba’s 5 pm closure from Monday to Saturday) will be assessed a full-day rental fee.

b) In the event equipment is returned before the agreed-upon return date/time, rates will be pro-rated for any shorter rental periods and a 50% penalty applies to early returns.

c) Any damage or loss to rental equipment, is payable according to the public rates established at CicloCuba upon concluding the rental.

d) Not to loan equipment to third parties not specific in this contract.

For Ciclo Cuba

  1. CicloCuba will offer 1 helmet per bicycle rental.
  2. CicloCuba is not responsible for accidents or damage to equipment or persons caused directly or indirectly during the rental period.
  3. CicloCuba does not offer technical assistance outside of their rental location once equipment has left their storefront.
  4. CicloCuba offers secure luggage storage service for rental clients during their rental period for a fixed rate of $1.00 CUC/day per piece of luggage.

Security Deposits

  • Security Deposit: CicloCuba requires a security deposit of $200 CUC/bicycle before equipment is entrusted to the client’s care.
  • The security deposit may be paid via cash or (for advance bookings only) via a pre-authorization on the client’s credit card (to be processed 1-3 days in advance of the initiation of rental services in Canada by MacQueen’s Tours). If using a credit card for the pre-authorization, the same card must be presented upon opening the rental contract as it must be swiped locally and the blank imprint will remain under the possession of CicloCuba until the conclusion of rental services.
  • Providing the equipment is returned in the same condition in which it was rented:
    a) Cash security deposits will be returned to the client upon completion of his/her rental.
    b) Credit card pre-authorizations will automatically expire upon conclusion of the rental period
  • In the event equipment is damaged, lost or returned after the pacted date/time, the client will be charged according to the established equipment/rental values at CicloCuba.

Cancellation Policy

  • Reservation cancellations must be registered via email and sent to reservas@ciclocuba.com. CicloCuba accepts walk-in clients but only facilitates advance reservations for rental periods of 3 or more consecutive days per bicycle. CicloCuba’s hours of operation are from Monday to Saturday from 9 am to 5 pm.
  • Advance reservation deposits are $75.00 CUC (equivalent to $81.11 USD by credit card) per bicycle.
  • In the event equipment is delivered but returned before the agreed-upon return date/time, a 50% penalty applies to early returns and rates will be pro-rated for the shorter rental period.

 

Reservation Cancellation Period for Individual Bookings
(# days cancelled prior to service initiation)
Deposit Forfeiture
14 or more days 50%
+ 8% banking fees
8 to 13 days 75%
+ 8% banking fees
7 or fewer days 100%
+ 8% banking fees

Reservation Cancellation Period for Group Bookings (6 or more bicycles)
(# days cancelled prior to service initiation)
Deposit Forfeiture
30 or more days 50% + 8% banking fees for credit card deposits
14-29 days 75% + 8% banking fees
13 or fewer days 100% + 8% banking fees

Rental Periods/Unscheduled Returns

  • The 3-hour rental rate applies to rentals signed out for up to 3 hours and returned to CicloCuba before that period expires. Equipment returned more than 3 hours after the rental start time and up to 8 hours from that time will be assessed a full-day rental fee. CicloCuba ceases operations at 5 pm and is closed on Sundays.
  • CicloCuba’s 1-day rate is valid for use for 3 to 8 hours and equipment must be returned to CicloCuba before the close of their daily operations.
  • For equipment rented for 2 or more days, each rental day is calculated as equivalent to a 24-hour period.

Examples for calculating # of rental days:

  • 3-hour rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 1 @ 12:00
  • 1-day rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 1 @ 12:10 or anytime before Jul. 1 @ 17:00
  • 2-day rate: Equipment delivered Jul. 1 @ 09:00 / returned Jul. 2 @ 09:00 or anytime before Jul. 2 @ 17:00
  • In the event equipment is returned before the agreed-upon return date/time, rates will be pro-rated for the shorter rental period and a 50% penalty applies to early returns.
  • In the event equipment is returned after the pacted return date/time, late return penalties are as follows:

a) Authorized in advance by a CicloCuba representative – continuation of invoiced rate

b) Not authorized in advance by a CicloCuba representative – 1-3 day rental rate to be applied for additional unauthorized rental days.

Theft/Damage Insurance

Insurance is not available for CicloCuba’s rental equipment. Rental clients are responsible for reimbursement for any damage or loss to rental equipment under their care upon concluding the rental, according to the public rates established at CicloCuba.

CicloCuba does not permit the loan of their equipment to third parties not specified in rental contracts.

CicloCuba is not responsible for accidents or damage to equipment or persons caused directly or indirectly during the rental period.
CicloCuba does not offer technical assistance outside of their rental location once equipment has left their storefront.

Get in touch with us!

We’ve got a bike when you need it. Our advanced service and support tools provide step-by-step instructions without being put on hold or waiting in line.